How to factory reset a Quark gateway in case of a lost password, using a USB stick

This aricle explains how to factory reset a Quark gateway enabled WeldCloud equipment using a USB stick.
Please take a look at this article to check what welding equipment is provided with Quark gateway.

This scenario applies when you lost your gateway password and need to reconfigure your Quark gateway

Please take care Quark gateway will be reset to factory conditions. You need to configure it again afterwards

Please ensure following requirements are met:

USB stick formatted as FAT32
Quark gateway reset file downloaded on your PC/laptop

How to download Quark gateway reset file

Format a USB stick as FAT32 and copy reset file do_gateway_factory_reset into USB stick root
Turn welding equipment off
Insert USB stick into the equipment as shown in pictures below (USB port location depends on the equipment. On PEK control panel USB port is on the back)



Once USB stick is in, power on welding equipment
Wait 2 minutes for the factory reset to happen
Power off welding equipment
Remove USB stick
Power on welding equipment and access Quark gateway with default credentials (username: admin, password: gateway)

Updated on: 23/08/2023